CEPHRON Verbal Consent Script

Staff read only the script below. Replace [customer mobile number] with the customer’s mobile number when speaking. Use case: Customer Care. Sender brand: CEPHRON only.

The customer must say “Yes, I agree.” If the customer does not clearly agree, messaging stays off and vehicle service continues.

Example only. The mobile number below is not a real customer. The customer’s line is exactly “Yes, I agree.”

1. Staff: Would you like optional CEPHRON text updates for this service visit, including arrival and vehicle-ready notices? Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Terms at cephron.com/terms and Privacy at cephron.com/privacy. May CEPHRON text you at +1 (555) 013-0199?
2. Customer: Yes, I agree.
3. Staff: Your consent for this visit is recorded. Reply STOP to opt out or HELP for help.

Disclosure version customer-coordination-v3-short-verbal-cephron-only is recordkeeping. It is not spoken to the customer. After the customer says “Yes, I agree.”, CEPHRON records a consent event for that current visit: the customer mobile number, the current visit association, the consent method (verbal), the consent source (employee-assisted attestation), the timestamp, the staff identity, and disclosure version customer-coordination-v3-short-verbal-cephron-only. If the customer declines or does not clearly agree, vehicle service continues and messaging remains off.

Reply STOP to opt out. Reply HELP for help. Support is contact@cephron.com. Message frequency varies. Message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages.

Messaging is optional and is not required to receive vehicle service. If the customer does not clearly agree, messaging stays off and vehicle service continues.

Terms: https://cephron.com/terms

Privacy: https://cephron.com/privacy

Canonical evidence path: /customer-messaging/verbal-consent. No phone field, checkbox, or send control is on this page.

• CEPHRON: You're enrolled for updates about this service visit. Message frequency varies. Msg & data rates may apply. Reply HELP for help or STOP to opt out. Support: contact@cephron.com. Reply with your arrival time (for example 2pm or 3-4pm) or ON MY WAY.
• CEPHRON: Got it. We have you arriving at 2:00 PM. Reply STOP to opt out, HELP for help.
• CEPHRON: Thanks - we marked you as on the way. Reply STOP to opt out, HELP for help.
• CEPHRON: Your Guest Wash vehicle is ready at the front. Reply STOP to opt out, HELP for help.
• CEPHRON: Help with visit texts: contact@cephron.com. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out.
• CEPHRON: You are opted out of this customer visit-text program. You will not receive further customer-coordination messages.